Senior Patient Services Representative

Full time, 8:30 a.m. to 5:00 p.m., and no weekends

Patient Services Representative Surgery Scheduler

The Patient Service Representative Senior (PSR Senior) is responsible for coordinating advanced surgical scheduling for multiple surgeons across various locations. This role requires prior Patient Service Representative (PSR) experience and a strong understanding of complex scheduling workflows within a fast-paced healthcare environment. The ideal candidate demonstrates exceptional organizational and multitasking abilities, effectively managing multiple priorities while ensuring accuracy and efficiency in scheduling processes.

Strong communication and interpersonal skills are essential, as this position collaborates closely with providers, clinical teams, patients, hospitals, and external partners to coordinate surgical care and provide outstanding customer service. The PSR Senior must be detail-oriented, adaptable, and capable of maintaining a high level of professionalism while supporting complex surgical scheduling operations.

• Oversees development and delivery of functional training to clerical staff using standard work.
• Responsible for auditing and developing action plans for process improvement.
• Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative review/audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

• Required High School Diploma or equivalent 3 year of relevant experience
• Preferred Associate’s degree

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location SITE
- Corewell Health Care Center - 1900 Wealthy St SE
- Grand Rapids Department Name Neurosurgery Spine
- Medical Group West

Employment Type

Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:30 a.m. to 5:00 p.m. Days…