Security Officer - 1st Shift

AHC Hospitality Security Officer - 1st Shift

#744

Grand Rapids, Michigan, United States Amway Grand Plaza Full Time

Amway Grand Plaza

$18.00-$20.00/hour

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates.

We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, worldwide hotel discounts, restaurant discounts and more.

SUMMARY:

Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.

ESSENTIAL FUNCTIONS:

• Responsible for the efficient and professional running of the Security department.
• Provide gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
• Recognize and report safety hazards
• Effectively handle any security related incidents or emergency situations which arise on shift.
• Immediately respond to emergency medical situations as a First Responder.
• Ensure compliance with hotel and security SOP/LSOP
• Observe and report any security breaches
• Oversee responsibility of Key control systems.
• Conduct daily physical hazard inspections and daily patrols and complete all reports
• Assist all associates with questions, problems which might occur.
• Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard uniform of the hotel.
• Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotels, etc.
• Develop knowledge about frequent guests and their special requests and needs.
• Be familiar with cultural differences in order to meet all different customer needs.
• Have PMS and Saflok skills, Security systems and Fire Systems.
• Be able to work according to budget; keep constant eye on staffing level and control costs.
• Be knowledgeable about etiquette and protocols.
• Be familiar with all emergency plans and be able to act upon them.
• Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that.
• Have a good knowledge about the city and the environment.
• Report any unusual occurrences immediately to the Asst. Rooms Division Manager.
• Knowledge of Marriott/Hilton and AHC's Loss Prevention Standard Operating Procedures
• At all times strive to represent the AHC in the most professional, courteous manner.
• Create a productive and positive atmosphere throughout the hotel; have a good relationship with all associates and other departments.
• Ensure that all safety and security supplies are well maintained.
• Complete work or special projects as assigned and make sure to meet due dates.
• Participate with the Safety Committee that will educate and communicate throughout hotels.

REQUIRED SKILLS:

• Must have a valid Michigan Driver's License with 3 points or less.
• Must be able to walk and stand for upwards of 8 hours.
• Must be able to ride a bicycle for bicycle patrol during…