Engagement Program Administrator

Employee Engagement Program Administrator

This is a 24-month position

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Restoring hope and freedom through rehabilitation.

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition
  . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

The Employee Engagement Program Administrator is a key member of the HR team responsible for driving employee engagement strategies across Mary Free Bed. This role manages the full lifecycle of the Press Ganey employee engagement survey, including setup, deployment, troubleshooting, and analysis. The Administrator will transform survey data into actionable insights and recommendations for leadership and managers to strengthen engagement and retention.

Beyond survey administration, this position will lead project management and reporting for HR initiatives, ensuring progress is tracked and communicated regularly to the HR department and Senior Executive leadership. The role will also oversee the Request for Proposal (RFP) process for selecting and implementing a new employee engagement platform. Additionally, the Administrator will support engagement-related communications, manager action planning, and other HR projects that enhance the employee experience.

• Configures and deploys annual employee engagement surveys using Press Ganey.
• Serves as the primary liaison with Press Ganey for technical setup, timelines, and troubleshooting.
• Monitors survey participation and resolves issues promptly to ensure accurate data collection.
• Analyzes survey results and prepares comprehensive reports for leadership, managers, and teams.
• Develops actionable recommendations based on survey insights to improve engagement and retention.
• Supports managers in creating and executing action plans based on survey results.

• Collaborates with HR leadership to design & implement engagement initiatives aligned with organizational goals.
• Creates and distributes communication materials to promote engagement programs and encourage survey participation.
• Develops toolkits and resources for managers to foster team engagement.
• Coordinates recognition programs and other activities that enhance employee experience.

• Leads the RFP process for selecting a new employee engagement platform, including drafting requirements, coordinating vendor evaluations, and managing timelines.
• Serves as the primary point of contact for vendors during the RFP process and implementation phase.
• Ensures successful integration and adoption of the selected platform across the organization.
• Maintains detailed project plans, timelines, and deliverables for all engagement-related initiatives.

• Monitors progress on HR initiatives and maintains accurate tracking systems.
• Provides regular updates and progress reports to the HR department and Senior Executive leadership.
• Prepares dashboards and presentations summarizing engagement metrics and project status.
• Identifies trends and recommends strategies for continuous improvement.

• Stays current on best practices and emerging trends in employee engagement and survey methodologies.
• Ensures compliance with data privacy and confidentiality standards during survey administration and reporting.
• Partners with HR…