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IT Support Desk Analyst
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2025-12-08
Listing for:
CFS
Full Time
position Listed on 2025-12-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
IT Support Desk Analyst
Company: CFS
Location: Grand Rapids, MI
Salary: $55,000 - $68,000
Benefits: Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc.
Employment Type: Full-time
Seniority Level: Mid‑Senior level
Job SummaryDeliver Tier 1 and Tier 2 technical assistance to a diverse client base, troubleshooting issues related to Windows OS, Microsoft 365, Active Directory, networking, while maintaining exceptional customer service and accurate documentation.
Responsibilities- Provide end‑user support for hardware, software, and network issues across multiple clients.
- Troubleshoot and resolve problems related to Windows desktops, servers, and virtual environments (VMware / Hyper‑V).
- Perform administration tasks in Microsoft 365 Admin Center, Entra , Azure AD, and Active Directory (user account management and permissions).
- Support and maintain desktop hardware, peripherals, and Windows OS environments.
- Assist with SharePoint administration and troubleshooting.
- Utilize Connect Wise RMM tools for monitoring and remote support.
- Maintain strong documentation practices using IT Glue.
- Escalate complex issues to senior engineers or specialized teams when necessary.
- Proactively identify and resolve potential issues using monitoring tools.
- Ensure compliance with organizational policies and security standards.
- 2+ years experience in a Service Desk role (MSP experience preferred).
- Strong critical thinking, problem‑solving, and time‑management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Hands‑on experience with:
- Microsoft 365 Admin Center, Entra , Azure AD, Active Directory
- Windows OS troubleshooting and desktop support
- SharePoint administration
- VMware / Hyper‑V troubleshooting
- Networking fundamentals
- Connect Wise RMM
- Excellent documentation and communication skills.
- Automation tools (Immy Bot, Rewst, Connect Wise Automate)
- Google Workspace administration
- Domain server setup with Active Directory
- Microsoft Intune
- Backup solutions (Datto)
- Security tools:
Sentinel One (SOC services), Huntress (EDR, SIEM logging, ITDR), DNS filtering - Cisco Meraki firewalls
- Privileged Access Management (Auto Elevate)
- Vulnerability management (Connect Secure)
- Lion Gard platform
SIP/VoIP systems - Email security solutions (Avanan – DLP)
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