Business Solutions Specialist

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Our Technology team is looking for a Business Solutions Specialist with a focus on our carrier operations department! This position will work closely with our Tech team and other key stakeholders to support the day-to-day operations, configuration, and maintenance of our business technology. This role provides an excellent opportunity to develop your skills in software development, problem-solving, and business analysis while contributing to the success of our organization.

Ally sees significant value in technically enabled individuals who can be end-to-end problem solvers for our business solutions.

The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth.  to learn more about what it’s like to work at Ally Logistics.

• HUMBLE
  :
  Confidence is key, but so is humility. Our #HUSTLE values say it all.
• HUNGRY
  : A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
• SMART
  :
  We’re looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.

• Assist in the configuration, customization, and maintenance of TMS platform
• Support users by troubleshooting and resolving system issues
• Assist in documenting system processes and best practices
• Collaborate with the Tech team to implement new features and enhancements
• Participate in testing and validation of new agentic software development and updates
• Process improvement & implementation
• Manage timelines, resources, and deliverables for implementation of tech related projects, ensuring they are completed on schedule, within scope.
• Proactively gather feedback from end-users on current state, identifying potential pain points, bottlenecks, or areas for improvement to propose process improvement within our teams.
• Coordinate with various teams to facilitate the successful adoption of new processes, driving efficiency and communication across departments.
• Assisting in the documentation of key processes within our build-outs
• Serve as the product owner for several Operations softwares

• 401K Plan with Employer Match
• Life Insurance Plan (100% employer paid)
• PTO Plan (3 weeks PTO for new employees, grows with tenure)
• 6 paid holidays
• Paid Parental Leaving Bond
• Free professional coaching through Boon Health
• Baby-feeding support and on-site Lounge through Pump spotting
• Commitment to defend employees who have signed predatory non-competes (Learn more here)
• Ongoing, in-house professional development
• In-office gym complete with strength and cardio equipment as well as Peloton bikes
• On-site golf simulator

A successful candidate must possess the following traits/skills:

• Bachelor’s degree in Management Information Systems, Business Administration, Computer Science, or a related field
• Basic understanding of programming
• Strong analytical and problem-solving skills
• Attention to detail and ability to manage multiple tasks
• Experience with low-code automation tools
• Ability to work both independently and as part of a team
• Ability to work a minimum of 40 hours a week
• Experience managing business priorities and the intersection of the business and its technology

• This is NOT a remote position.
• A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
• Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.

• One of the Inc. 5000 fastest-growing companies four years running
• One of West Michigan’s Best and Brightest Employers
• Member of Women in Transportation

Ally Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, marital status, disability, or any other protected status under applicable law.