Cards and Payments Specialist

Cards and Payments Project Support Specialist

Are you passionate about financial technology, problem‑solving, and delivering outstanding client experiences? We’re looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay–related projects.

• Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services.
• Provide client training and day‑to‑day software support.
• Collaborate with credit unions, vendors, programmers, and internal teams.
• Become a product expert for internal teams to assist with client interaction.
• Maintain project tracking documentation and support team resources.
• Assist with testing and verification of programming changes.

• 1–2 years office or financial services experience (degree preferred).
• Strong customer service skills and comfort working with technical teams.
• Excellent communication, problem‑solving, and multi‑tasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CU
  * BASE is a plus.
• Proven attention to detail and accuracy.

You’ll be part of a collaborative, mission‑driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

CU
* Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission‑driven cooperative culture built on innovation and industry leadership!

Salary: $21 - $23 per hour

• Entry level

• Full‑time

• Other