Customer Support Specialist - IT

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description:

• This position will focus on client-required remediation tasks (PC renames, PC refreshes).
• The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained.
• Follow-through and internal customer satisfaction are key success factors.

Qualifications:

• The Service Desk Technician has one year in a service desk environment. A+ certification is beneficial. Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10 required.
• May be required to travel to other facilities to provide staff augmentation or support.
• May be required to perform other duties as requested, directed, or assigned.

• Knowledge of computer systems administration and/or programming theory, principles, and practices.
• Knowledge of computer networks, network administration, and network installation.
• MS Office proficiency.
• Ability to be decisive, goal-oriented, and capable of independent decision-making.
• Excellent written, verbal, and consultative communication skills with the ability to successfully interpret and communicate business needs between internal and external groups in a clear, focused, and concise manner.

All your information will be kept confidential according to EEO guidelines.