Manager - Trading Partner and B2B Technology

Overview

This position is responsible for leading the company’s global Trading Partner and B2B technology strategy, with a strong focus on Electronic Data Interchange (EDI), secure file transfer, and integration processes. The Manager will oversee a team of 5–8 professionals, manage vendor and trading partner relationships, and ensure seamless, scalable, and secure integrations across global operations. This leader will deliver excellence across five critical pillars: EDI & Systems Integration, Strategic Partner Management, Business Process Optimization & Technology Strategy, Operational Excellence & Compliance, and Team Leadership & Development.

Through these, the role enables business growth, operational efficiency, and customer satisfaction.

• Lead and manage a global team of EDI professionals, ensuring operational excellence and alignment with business priorities.
• Oversee the design, implementation, and ongoing management of EDI integrations with customers, suppliers, and 3PL partners.
• Serve as the primary liaison with external EDI vendors and partners, including contract negotiation, service level management, and performance oversight.
• Provide strategic thought leadership on EDI technology, ensuring solutions are scalable, cost-effective, and aligned with enterprise architecture.
• Partner with Supply Chain, Customer Service, and Commercial teams to ensure EDI capabilities support seamless order-to-cash, logistics, and fulfillment processes.
• Develop and enforce standards for onboarding, testing, and supporting new trading partners globally.
• Ensure compliance with global data security, privacy, and regulatory requirements related to data exchange.
• Establish metrics and reporting on EDI performance, trading partner satisfaction, and operational efficiency.
• Identify opportunities to optimize EDI processes, enhance automation, and introduce best practices across the enterprise.
• Coach, mentor, and develop team members to build deep expertise and career growth opportunities.

• Degree minimum:
  Bachelor’s degree in Information Systems, Computer Science, Supply Chain, or related field
• Experience level: 7–10 years of progressive IT or Supply Chain technology experience, with 3–5 years managing teams.
• EDI
  
  Experience:
  
  Strong track record managing EDI technology and trading partner relationships on a global scale.

• Experience with EDI standards such as EDIFACT, X12, and Tradacoms.
• Experience with Justransform, Go Anywhere, and Cleo (or equivalent secure file transfer and EDI integration platforms).
• Knowledge of other EDI platforms (e.g., 1 EDI Source, IBM Sterling, Open Text, SPS Commerce, etc.).
• Understanding of global logistics, supply chain, and order-to-cash processes.
• Experience with Oracle Cloud Fusion ERP.
• Project management training (PMP, Agile, or equivalent).

• Proven experience managing global EDI solutions and trading partner connectivity.
• Strong vendor and contract management skills.
• Excellent communication and stakeholder management abilities.
• Strong knowledge of system integration, APIs, and data exchange standards.
• Demonstrated ability to lead cross-functional initiatives involving IT, Supply Chain, and Customer Service.
• Strong analytical and problem-solving skills with focus on continuous improvement.
• Ability to coach, mentor, and develop high-performing teams.