Automotive Warranty Claims Adjuster

Automotive Warranty Claims Adjuster

Build the future with us. As an Automotive Warranty Claims Adjuster
, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

• Strong customer service and communication skills.
• Accuracy and speed in data entry (30 wpm with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptability and teamwork in a fast‑paced environment.
• At least 2 years of experience in automotive repair/claims or call center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Fluency in Spanish is considered a strong asset.

• Work environment that merges learning and development with a pursuit of excellence.
• Healthy, safe, fair, and inclusive environment where potential can be freely expressed.
• Hybrid work environment with flexibility and access to inspiring work spaces.
• Competitive benefits:
  Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and more.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in‑house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Our differences make us unique, and even stronger. At iA Financial Group, we are committed to supporting and celebrating diversity, continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts.