Director of Core Banking & Application Support

The POWER of a CAREER!

At Northpointe Bank, we believe your career should do more than support your future — it should empower you to lead, transform, and inspire. We’re looking for a strategic and hands‑on Director of Core Banking & Application Support to lead the modernization and optimization of our Fiserv ecosystem while building the next generation of support excellence.

This isn’t just about keeping systems running — it’s about driving operational impact, strengthening partnerships, and mentoring a high-performing team that powers the bank’s success.

• Lead as the Subject Matter Expert (SME) for Fiserv Core Banking, Loan, Deposit, and Digital Banking systems
• Resolve complex technical issues and oversee root cause analysis across Fiserv and integrated platforms
• Partner with business leaders to translate operational challenges into scalable technical solutions
• Guide and mentor the Application Support team, building technical and functional depth
• Define and implement best practices for configuration, documentation, training, and performance standards
• Drive process improvement, automation, and digital enablement across core systems
• Oversee vendor coordination and ensure performance aligns with contractual commitments
• Maintain strict governance, documentation, and change control processes to meet compliance and audit standards
• Track KPIs, identify trends, and lead initiatives to improve service reliability, reduce recurring issues, and enhance user satisfaction

• 7 years of experience in enterprise application support, ideally within financial services or banking
• 3 years of hands‑on experience with Fiserv platforms (core banking, loan servicing, digital banking)
• Strong understanding of banking operations, system integrations, and compliance requirements
• Proven ability to mentor teams, lead complex technical initiatives, and build cross‑functional partnerships
• Experience with incident management, vendor oversight, and performance analytics
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Excellent communication, documentation, and stakeholder engagement skills
• Strategic thinker with a roll‑up‑your‑sleeves attitude and a focus on continuous improvement

At Northpointe, we blend innovation with integrity. You’ll work in an environment that values strategic thinking, operational excellence, and leadership at every level. We offer competitive benefits, a hybrid work model, and opportunities to make a tangible difference in how technology supports the business.

• Fiserv systems operate with high reliability, stability, and performance
• Application Support team is equipped, confident, and empowered
• Escalations and recurring issues are reduced through proactive problem management
• Business stakeholders see measurable results through improved systems and streamlined processes

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

If you’re ready to elevate the future of banking through technology, lead with purpose, and bring systems and people together for greater results — we want to hear from you. At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER. AA – EOE

Northpointe Bank