TMS Support Lead - Manager

About the role

As a TMS Support Lead, you will make an impact by ensuring seamless support and enhancement of TMS applications, driving operational stability, and delivering critical business changes. You will be a valued member of the Application Support and Enhancement Team, collaborating closely with stakeholders, technical POCs, and cross‑functional teams to maintain and improve system performance.

• Lead and manage the support and enhancement team to ensure timely delivery and smooth coordination between teams.
• Investigate and resolve critical incidents through Root Cause Analysis (RCA) and implement permanent solutions via change management processes.
• Perform business‑critical changes for key functional enhancements and stabilize application/job requests.
• Design and implement minor application enhancements requiring 40 hours or less per request, including effort estimation for related system changes.
• Monitor applications, batch jobs, Cherwell tickets, and support mailboxes, ensuring proactive incident resolution and prioritization of high/critical issues.
• Coordinate, schedule, and deploy operational changes (including hot fixes) while adhering to Spartan Nash’s development lifecycle and tollgate requirements.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring regular presence in Grand Rapids, Michigan. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

• 8+ years of experience in Manhattan or McLeod Transportation Management System (TMS) applications.
• Proven experience in production support, including handling P1/P2 defects and leading TMS support projects.
• Strong knowledge of TMS application implementation practices and procedures.
• Ability to manage teams, stakeholders, and technical POCs effectively.
• Experience performing Root Cause Analysis and implementing permanent resolutions for critical incidents.

• Hands‑on experience with application enhancement and change management processes.
• Familiarity with Spartan Nash’s development lifecycle and tollgate deliverables.
• Strong problem‑solving skills and ability to simplify complex processes.
• Excellent communication and coordination skills across technical and business teams.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Applications will be accepted until January 12, 2025.

The annual salary for this position is between $112,500 - $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.