Project Manager; ServiceNow

Location:
Grand Rapids, MI

Experience Level – 2
-5 years

Contract Length – 6 Months Possibility of extension

Our Client is seeking a dynamic and organized Project Manager to lead complex infrastructure projects from definition through implementation. The ideal candidate will bridge the gap between technical execution and business strategy, managing multiple vendors and cross-functional teams across various locations.

A strong preference will be given to candidates with Service Now experience and a background in managing Network, Compute, Storage, and Cloud technologies.

• Project Planning & Lifecycle Management: Develop and maintain comprehensive project plans, including detailed timelines, communication strategies, and budget tracking. Manage the entire lifecycle from initial scoping to final delivery.
• Infrastructure Oversight: Coordinate projects related to network architecture, compute resources, storage solutions, and cloud migrations involving multiple vendors and global sites.
• Resource Leadership: Provide day-to-day direction to project resources, fostering team commitment and ensuring milestones are met.
• Risk & Change Management: Proactively identify project risks and issues; develop mitigation plans and ensure effective change management processes are followed.
• Communication & Reporting: Translate complex technical concepts into clear business terms. Prepare high-quality documentation, status reports, and executive presentations.
• Stakeholder Management: Navigate cross-functional teams and maintain strong interpersonal relationships. Escalate critical issues to senior leadership with professional judgment and clarity.

• 2 to 5 years of relevant project management experience in a technical environment.
• Proven track record managing Network, Compute, Storage, or Cloud projects.
• Proficiency in project management tools:
  MS Project, Visio, Excel, and Word
  .

• Service Now: Strong hands‑on experience or understanding of the Service Now platform is highly preferred.
• Frameworks: Solid knowledge of both Agile and Waterfall methodologies.
• Certifications: Any SAFe certification (SSM, SASM, SA, SPC, or POPM) is considered a significant plus.

• Excellent negotiation, decision-making, and problem-solving skills.
• Strong verbal and written communication skills for reporting to senior leadership.
• Ability to manage multiple vendors and work across different time zones/locations simultaneously.