IT Desktop Support Technician

Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to wherever your IT career goals align? This role allows someone to transfer an internship or an IT degree into a lifelong career in IT, suitable for any level of an IT support individual.

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Swap out laptops/desktops and deploy Windows 10/11.
• Re‑image Windows 11 onto machines from Windows 10.
• Assist users with any logged IT‑related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents with printers, copiers, and scanners.
• Maintain a first‑class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.

• Previous Helpdesk, Desktop Support, or PC Technician experience is preferred.
• IT certifications (e.g., CompTIA) are desirable.
• First shift opportunity on a Contract to Hire basis.

• Medical, dental & vision benefits from day one.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Please send your updated resume and contact information to  (No space in the email address.)

The pay range for this position is $18.00 – $22.00 per hour.

This is a fully onsite position in Grand Rapids, MI.

Contract to Hire position based out of Grand Rapids, MI.

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.