IT Desktop Support Technician

IT Desktop Support Technician

Location:

Grand Rapids, MI. This is an onsite, Contract to Hire position with a first‑shift schedule.

Pay Range: $16.00–$22.00/hr (contract basis). For the full position, the range is $18.00–$22.00/hr.

• Diagnose and resolve software and hardware incidents for Windows and Mac operating systems and a range of applications.
• Swap laptops/desktops and deploy Windows 10/11; re‑image Windows 11 from Windows 10.
• Assist users with logged IT incidents, performing problem analysis and implementing temporary or permanent fixes while escalating when necessary.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT equipment and upgrade software/hardware.
• Resolve incidents with printers, copiers and scanners.
• Maintain first‑class customer service, treating all customers efficiently and appropriately.

Previous Helpdesk, Desktop Support or PC Technician experience preferred. IT certifications (e.g., CompTIA) are desirable. The role is first‑shift and contract‑to‑hire.

• Medical, dental & vision
• Critical Illness, Accident & Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth options
• Life Insurance (voluntary life & AD&D for employee & dependents)
• Short‑term and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off / Leave (PTO, vacation or sick leave)

Fully onsite in Grand Rapids, MI.

Anticipated to close on Jan 16, 2026.

To apply , send an updated resume and contact information to (no space in email address).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.