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Meter Reading Administrator - Grand Rapids MI
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-01-11
Listing for:
Applied Innovation
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Overview
Applied Innovation is seeking an energetic, detail-oriented Meter Read Administrator to fill a full-time Monday to Friday opportunity in our DCA/Customer technology department, working out of our Grand Rapids Michigan Distribution Center. This role is responsible for working with Customers and internal teams regarding Meter readings/Usage counters.
Key Responsibilities- Maintaining customer-facing email inboxes
- Internal and external phone calls regarding meter readings
- Submitting meters to and from Dealer partners
- Daily usage of meter collection software Printanista, Image Ware,@remote
- Working directly with our DCA team to get customers added to our meter collection software
- Run weekly reports for DCA software
- Maintain proper documentation for historical and analytical purposes
- Flag down and resolve irregularities
- Provide timely follow-up to ensure issue resolution
- Resolve external customer meter collection challenges utilizing an established troubleshooting process.
- Provide customers with Fast, Friendly, and amazing service
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills.
- Ability to provide customer focused end-user support by phone, and e-mail.
- A positive attitude and eagerness to learn
- High school diploma or equivalent
Applied Innovation offers a comprehensive and competitive benefits package, including:
- Medical, dental, and vision
- Life insurance
- 401(k) retirement plan with company match
- Paid holidays
- Onsite fitness center
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