Lead IT Support Tech: Incident Response & Automation
Listed on 2026-10-06
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IT/Tech
IT Support, Systems Administrator
Endeavor IT is seeking a Senior Support Technician to provide technical leadership on the Service Desk, drive high-severity incident response, and deliver root-cause fixes through Problem Management. You will coach junior techs, improve runbooks, and contribute to automation and knowledge management across the team.
The role emphasizes collaboration with Service Desk, NOC, and vendors, with a focus on reducing escalations through robust procedures and proactive enablement materials.
This role, Lead IT Support Tech:
Incident Response & Automation at Endeavor, could be your next opportunity.
The position is based in Grand Rapids, MI, United States.
This opportunity is part of our work in IT & Technology, Other.
The advertised compensation is 75.000 - 85.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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