Business and Systems Analyst

About Acrisure Acrisure is a global fintech leader empowering ambitious businesses and individuals with customized solutions that drive growth and impact. We combine cutting-edge technology with expert human support to deliver tailored insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown from $38 million in revenue to nearly $5 billion and now employs more than 19,000 colleagues across 20+ countries.

Built on entrepreneurial spirit, we prioritize leadership, accountability, and collaboration — equipping our teams to work at the highest levels and solve meaningful challenges.

Job Summary The Business and Systems Analyst serves as a strategic partner between business stakeholders and Enterprise Technology teams, leading the analysis, design, and delivery of technology solutions that drive business value. This role is responsible for evaluating enhancement requests, gathering and documenting business requirements, analyzing processes, and translating business needs into detailed functional requirements, user stories, and acceptance criteria that support the organization's Service Now platform and related technology initiatives.

Acting as the primary liaison between stakeholders and technical teams, the Business and Systems Analyst collaborates closely with business leaders, project managers, developers, architects, and platform administrators to deliver solutions that align with organizational objectives and technology strategies. The role plays a critical part in supporting system enhancements, software implementations, integrations, workflow automation, and digital transformation initiatives while ensuring successful delivery and adoption of technology solutions.

The ideal candidate possesses strong Service Now knowledge, exceptional organizational skills, and the ability to effectively manage multiple priorities and stakeholder relationships. This individual will provide ongoing communication regarding project timelines, development progress, risks, and key milestones, ensuring transparency and alignment throughout the project lifecycle.

Key Responsibilities:

Stakeholder Management & Communication Partner with business leaders, stakeholders, and end users to identify business needs, pain points, and opportunities for process improvement and platform enhancements.

Serve as the primary liaison between business stakeholders and the Service Now development team, ensuring alignment between business objectives and technology solutions.

Build and maintain strong relationships across business and technology teams to facilitate collaboration and successful outcomes.

Collaborate with stakeholders to define business value, priorities, success metrics, and implementation requirements.

Manage stakeholder expectations by facilitating decision-making and ensuring alignment on scope, priorities, and delivery commitments.

Requirements Analysis & Documentation Facilitate requirements gathering sessions, workshops, backlog refinement discussions, and stakeholder meetings to capture, validate, and prioritize business needs.

Review, analyze, and assess enhancement requests to determine business value, feasibility, and impact.

Translate business requirements into detailed functional requirements, user stories, acceptance criteria, process flows, and other supporting documentation.

Analyze, document, and validate business, functional, technical, and non-functional requirements.

Ensure delivered solutions meet business objectives, operational requirements, and established acceptance criteria.

Project Coordination & Communication Communicate project status, timelines, risks, dependencies, and key milestones, ensuring stakeholders remain informed and aligned.

Support the delivery of projects through all phases of the SDLC, including planning, development, testing, implementation, and post-production support.

Coordinate User Acceptance Testing (UAT), requirement validation, release readiness, and deployment activities.

Manage requirement changes and communicate impacts to scope, timelines, and priorities.

Collaborate with cross-functional teams to resolve issues, remove roadblocks, and drive successful project outcomes.

Support the successful implementation and adoption of Service Now enhancements and technology solutions while adhering to organizational governance standards.

Strategic Analysis Evaluate existing business processes and identify opportunities for operational…