Senior ISC IT Manager - Grand Rapids

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On-Site (5 days)

The Senior IT Leader – Grand Rapids is responsible for providing strategic technology leadership and operational excellence across our multi-facility manufacturing campus in Grand Rapids, Michigan, within the Commercial HVAC Americas strategic business unit (SBU). Serving as a trusted advisor to the Operations Leader and Plant Staff, the Senior IT Leader directs the local site IT team, aligns operational technology with long-term business goals, and champions digital factory initiatives.

This role acts as a primary liaison connecting plant operations, SBU IT, enterprise architecture, and shared services teams. As Grand Rapids continues its rapid expansion to meet growing demand for mission‑critical and data‑center cooling solutions, the Senior IT Leader plays a pivotal role in scaling digital infrastructure, modernising manufacturing execution systems (MES), fortifying OT cybersecurity, and driving lean productivity and safety across the campus.

Strategic IT Leadership & Business Partnership

• Partner closely with the Grand Rapids Plant Director, Operations Leadership, and SBU IT executives to shape and execute a 3‑to‑5‑year technology roadmap supporting site capacity growth, operational efficiency, and sustainability targets.
• Serve as the principal technology advisor and primary escalation point for all plant IT/OT systems, major incident management, and business continuity across the campus.
• Lead governance and demand management processes to prioritize capital (Cap Ex) and operational (OpEx) technology investments, system enhancements, and facility initiatives.

Operational Excellence & Service Delivery

• Direct, mentor, and develop a high‑performing site IT team while managing onshore/offshore technical partner engagements and service‑level agreements.
• Ensure maximum uptime, reliability, and resiliency for mission‑critical manufacturing, assembly lines, testing chambers, warehousing, and quality systems.
• Lead incident response, root cause analysis (RCA), and disaster recovery planning for all campus compute, network, and industrial edge architectures.

Digital Transformation & Manufacturing Systems (MES / Smart Factory)

• Champion Industry 4.0 and Smart Factory initiatives, including advanced manufacturing execution systems (MES), automated material handling, IoT sensor integration, and predictive maintenance tools.
• Direct campus execution and governance for enterprise system rollouts, including ERP systems (Oracle), MES platforms (e.g., DELMIA Apriso), and product lifecycle systems.
• Drive shop‑floor data architecture, machine‑to‑system integrations, and real‑time operational analytics to enable data‑driven decision‑making.

Operational Technology (OT) & Cybersecurity

• Partner with Enterprise Information Security to implement robust industrial cybersecurity frameworks (e.g., NIST CSF, IEC 62443) across SCADA, PLC, and plant network environments.
• Maintain rigorous software lifecycle, patch management, and asset configuration standards across both…