Field Engineer Position

Field Service Engineer
Corporate Technologies seeking a Field Service Engineer to join our team. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure. The ideal candidate will demonstrate deep expertise in system administration, networking, and server technologies while proactively driving solutions that improve client stability, performance, and security.

The Field Service Engineer is also expected to mentor Field Service Technicians, contribute to process improvements, and act as a trusted technical advisor to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES - MAY INCLUDE THE FOLLOWING:

• Serve as the escalation point for complex or critical technical issues that exceed technician level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Provide guidance, technical mentorship, and knowledge transfer to Field Service Technicians.
• Participate in client meetings to explain technical issues, proposed solutions, and implementation plans.
• Participate in on call rotation and provide leadership during after hours or critical support events.
• OTHER
  
  SKILLS and ABILITIES:
• Advanced troubleshooting and problem solving skills
• Strong leadership presence with the ability to influence and guide others
• Excellent interpersonal skills with the ability to build strong client trust
• Superior verbal, written, and technical documentation skills
• Highly organized, detail oriented, and process driven
• Ability to work independently with minimal direction
• Strong time management and prioritization skills
• Thrive in a fast paced, team oriented environment
• Ability to multitask across multiple clients and priorities
• Occasional overtime/weekend work may be required
• Must have access to reliable transportation
• Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts Qualifications Minimum
  
  Education and Experience:
  
  ~ 7+ years of progressive experience in an IT related field ~ Advanced system administration and networking experience ~ CompTIA A+, Network+, Security+ or equivalent experience