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Hybrid Software Support Engineer: Troubleshooter

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: KION Group
Full Time position
Listed on 2026-10-17
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 65000 - 140000 USD Yearly USD 65000.00 140000.00 YEAR
Job Description & How to Apply Below

Dematic is seeking a Software Support Engineer to provide remote, second-level customer support as part of the Customer Service team. The role operates on a rotating 12-hour day schedule and may involve on-site support in emergency situations across the United States.

You will diagnose software issues, collaborate with development to resolve complex problems, and contribute to support documentation and knowledge-base articles. Travel about 5% and on-call rotation are expected.

We are currently recruiting a Hybrid Software Support Engineer:
Troubleshooter for our team in Grand Rapids, MI, United States.

This position is for the Hybrid Software Support Engineer:
Troubleshooter role at KION Group.

We are seeking a motivated Hybrid Software Support Engineer:
Troubleshooter to join KION Group in Grand Rapids, MI, United States.

Consider building your career as a Hybrid Software Support Engineer:
Troubleshooter at KION Group.

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