IT Manager

Canyon Capital Resources Grand Rapids, Michigan, United States

Why Join Canyon Equities?

At Canyon Equities, we believe great businesses are built on great people, strong partnerships, and the right resources to success.
As a shared services business, we provide strategic expertise and essential support in Information Technology, Finance, and Human Resources to a diverse family of companies, including Custer, CS Erickson, and FASTSIGNS of Grand Rapids. Our goal is to maximize both individual and company potential, helping the businesses we support operate more effectively and grow strategically.

As we look ahead, Canyon Equities is entering an exciting new chapter of growth, expanding our services beyond our existing portfolio to support additional businesses and industries. We’re building on a strong foundation, creating new opportunities for our team members to make an impact and grow alongside our organization.

If you’re energized by the opportunity to help shape the future of a growing organization, we’d love to meet you.

We're looking for an experienced, hands-on IT Manager to lead our IT operations, develop a high-performing technical team, and elevate the technology experience for the businesses we serve. Reporting to the Director of Digital Transformation, this role will oversee day-to-day IT operations, coach and develop team members, resolve complex technical challenges, and establish the processes and standards that drive exceptional service delivery.

This is more than an opportunity to manage an IT department. It's a chance to help shape how technology services are delivered across multiple businesses as Canyon expands into new client relationships. We're looking for a collaborative, solutions-oriented leader who combines technical expertise with strong people leadership, takes ownership of outcomes, and is excited to help build a scalable, service-focused IT organization.

• Lead the day-to-day operations of the IT department, ensuring reliable, secure, and consistent technology services across Canyon Equities and its portfolio of companies
• Directly manage the IT Systems Administrator, IT Support Specialist, and IT Helpdesk Technician, setting priorities, assigning work, and balancing workloads and on-site coverage
• Coach, develop, and evaluate team members through regular one-on-ones, goal setting, and performance reviews, partnering with HR as needed
• Lead recruiting, hiring, and onboarding of IT staff, and build clear career paths and cross-training across the team
• Oversee the IT service desk, establishing triage, prioritization, and escalation standards and monitoring ticket volume, aging, and backlog
• Define, track, and report service level agreements (SLAs) and KPIs for each portfolio company, using data to drive continuous improvement in service delivery
• Serve as the team's primary escalation point and remain hands-on, resolving complex technical issues and contributing to systems administration and project work as needed
• Lead the response to major incidents and outages, coordinating resolution, communicating with stakeholders, and conducting post-incident reviews
• Standardize IT operations across portfolio companies, including onboarding and offboarding, device deployment, access management, and change management
• Own the IT service catalog, knowledge base, runbooks, and SOPs, ensuring documentation is accurate, current, and consistently maintained
• Oversee security controls, patching, backups, and endpoint management, supporting audits, risk assessments, and cyber insurance requirements
• Manage the IT asset lifecycle, procurement, and vendor relationships, reviewing contracts and renewals for cost, performance, and…