Business Systems Analyst

Frederik Meijer Gardens & Sculpture Park

Business Systems Analyst

Location: Grand Rapids, MI

Department: IT & Digital Transformation

Reports To: Senior Director of IT & Digital Transformation

Schedule: Full-Time, Salary, Exempt

Work Location: On-site, potential for hybrid opportunities

At Frederik Meijer Gardens & Sculpture Park
, technology plays an important role in connecting people, supporting operations, and creating exceptional experiences. Behind our gardens, exhibitions, events, and programs is a network of business systems that helps our teams work effectively and deliver on our mission.

We are seeking a Business Systems Analyst who enjoys solving problems, improving processes, and helping people make better use of technology. This position combines hands-on systems administration with business analysis, reporting, and cross-functional collaboration to strengthen how our organization operates.

The Business Systems Analyst serves as an important connection between Information Technology and departments across Meijer Gardens, helping ensure our enterprise applications support the people and processes that depend on them.

From improving workflows and automating manual processes to developing reports and supporting system enhancements, this role helps turn business needs into practical technology solutions. The Business Systems Analyst contributes to greater efficiency, more reliable data, and a better experience for employees who use our systems every day.

• Configure, maintain, and optimize enterprise business applications to support organizational operations.
• Support system enhancements, workflows, automation, integrations, and reporting capabilities.
• Monitor application performance, troubleshoot issues, and participate in system upgrades, testing, and releases.

• Collaborate with stakeholders across departments to understand business needs, challenges, and opportunities.
• Gather and document requirements, translating business processes into functional system solutions.
• Recommend practical technology improvements that align with operational needs and organizational priorities.

• Analyze existing workflows to identify inefficiencies, manual processes, and opportunities for improvement.
• Help design and implement system enhancements and automation that simplify work and improve consistency.
• Evaluate the effectiveness of changes and identify opportunities for continued optimization.

• Develop and maintain reports, dashboards, and data visualizations that support operational decision-making.
• Help maintain data accuracy, consistency, and integrity across supported applications.
• Support data governance and reporting initiatives that improve access to reliable organizational information.

• Participate in technology implementation projects, including system configuration, testing, and deployment.
• Coordinate user acceptance testing, change management activities, and end‑user training.
• Collaborate with vendors, technical partners, and internal teams to resolve issues and support successful adoption.

• Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in business systems administration, advanced IT support, or supporting enterprise business applications.
• Strong understanding of business systems administration, configuration, and application support.
• Experience gathering, documenting, and translating business requirements into technology…