Network​/Smart Hands Support Specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Network/Smart Hands Support Specialist to join our team in Grand Rapids, Michigan (US-MI), United States (US).

This role provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout the Grand Rapids, Michigan area . Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation.

** This role requires working onsite daily at our client's facility and requires an annual flu shot.

We support this client 24/7, so this role could include evenings or weekends.

Responsibilities:

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power cycling, console access setup, and module disk/power replacements as directed by remote teams.
• Document work performed, maintain service logs, and update appropriate systems.
• Respond to ticketing system, update tickets to track information and maintain SLAs.
• Support inventory management, shipping/receiving, and site readiness tasks.
• Respond to emergency situations and participate in rotating on-call schedules.
• Follow safety protocols and adhere to operational procedures and change management policies.
• Provides leadership of projects; contributes to the design of telecommunications/network systems
• Translates business parameters and objectives into functional and/or technical requirements

Basic Qualifications:

• 5+ years of IT experience
• Ability to lift 50 lbs
• Personal vehicle for travel between sites

Additional Preferences:

• High school diploma or trade school training or relevant experience
• Strong understanding of networking (OSI Layers 2 &
  3), cabling, and data center operations
• Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure
• Experience with Visio, testing tools, and interpreting floor plans
• Strong written and verbal communication skills
• Able to lift 50 lbs., climb ladders, and perform physically demanding tasks
• Reliable transportation and a clean, insurable driving record
• Fully vaccinated for flu (as required for hospital access)
• Basic console access and configuration knowledge
• Familiarity with structured cabling (copper/fiber) and environmental monitoring tools
• Experience with Service Now or similar ticketing/change management systems
• Strong time management, detail-oriented, and able to work independently
• Availability for shift work, weekends, holidays, and emergency callouts

Preferred Certifications &

Skills:

• CompTIA A+, Network+, or Cisco certifications (CCNA, etc.)

NTT DATA provides a reasonable range of compensation for U.S.

-based positions. The starting pay range for this role is $79,480 – 119,220. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability…