Software Solutions Intern - Grand Rapids MI

Here’s what you will be doing:

• Onboard external customers to the supported meter software agent.
• Maintain the meter environment by mapping customers and equipment, adding and removing records, and performing preventative maintenance.
• Troubleshoot and resolve external customer meter collection issues using an established troubleshooting process.
• Analyze reports for large customer accounts to determine whether an issue is isolated to a single device or impacts a broader network or fleet.
• Build technical experience by configuring AR Data appliances.
• Maintain accurate documentation for historical and analytical purposes.
• Provide customers with fast, friendly, and amazing service.

The company is looking for:

• Currently enrolled in a bachelor's degree program in Computer Science, Software Engineering, Computer Engineering, Information Technology, Information Systems, Data Science, or a closely related technology field.
• Strong problem solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to provide customer-focused end user support by phone and email.
• Strong attention to detail and ability to work independently.
• Willingness to learn new software, systems, and technical processes.
• Experience working with external customers or end users.
• Experience with Microsoft Outlook, Word, and Excel.