Bristol West Liability Claims Representative

Bristol West Liability Claims Representative

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We are Farmers!

We are more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. We hold ourselves and others accountable for sustainably growing the business and each other.

Using claims systems to accurately document files, this role manages a diary and handles first and third party auto claims promptly, proactively and with a sense of urgency. Through training, continuously improves skill set directly applicable to this role including but not limited to claims investigation, liability determination, coverage confirmation, establishing damages, evaluating bodily injury claims with support from management, and negotiation of claims settlement.

• Adjusts claims through professional, interpersonal interactions with key stakeholders. This may include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, members of the medical profession and all other persons incident to the investigation and processing of claims.
• Conducts thorough investigations, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned claims. Has the authority to make payment of assigned claims within prescribed limits. Inspects damaged property and vehicles, and determines claims related damage. Estimates the cost of repair or replacement of damaged or stolen property and vehicles.
• Determines and reports on subrogation potential. May initiate the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks. Including training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of claims settlement. Performs other duties as assigned.

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0‑10 pounds without assistance. Ability to continuously operate a computer for extended periods of time, up to a full work shift.

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• Successful completion of claims training program required.
• Insurance Adjuster’s license in the state where applicable required.
• Minimum of 1 year experience in a customer service and claims related position preferred.

• Competitive salary commensurate with experience, qualifications and location.
• Medical, Dental, and Vision coverage.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid Time Off.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran status, or any other basis protected by applicable discrimination laws.