Admin Analyst

Updated:
Apr 02, 2025 - The Admin Analyst manages complex setups and projects, tracking progress to meet deadlines, and performing system testing within agreed time frames. This position provides consultative support by researching and resolving benefit design and claims issues and delivering professional customer service activities. This role organizes document distribution and manages collections and deliveries, serving as a team leader to customer service professionals.

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1. Admin Analyst, Precision Solutions Group, Tempe, AZ

Job Summary:

• Provide operational support for assigned client Markets (Commercial, Medicare, Health Plan, etc.) for ongoing plan changes, new implementations, and renewal activity.
• Review, analyze and verify the intent of assigned benefit set-ups as they relate to products and programs.
• Identify and communicate the need for customization to support client benefit requirements;
• Attend client calls/meetings
• Attend internal validation meetings; run customized and scheduled reports
• Manage performance guarantee tracking and report distribution for internal/external clients
• Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs
• Assist with operation input related to new product development;
• Identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• Comply with client document and retention requirements.
• Independently develop standardized new group benefit design requests in the client system.

Skills on Resume:

• Analytical Skills (Hard Skills)
• Client Communication (Soft Skills)
• Detail Orientation (Soft Skills)
• Problem Solving (Soft Skills)
• Project Management (Hard Skills)
• Training and Mentoring (Soft Skills)
• Technical Proficiency (Hard Skills)

2. Admin Analyst, Keystone Resource Center, Fort Wayne, IN

Job Summary:

• Assist with more complex setups or projects
• Track and report progress to team to ensure deadlines are met.
• Perform verification/QA and system testing before implementation and within contractual timeframe agreements.
• Provide consultative support to internal & external clients by researching & assisting with resolution of benefit design and claims issues.
• Delivers professional activities in the Customer Service job family.
• Applies standard techniques and procedures to routine instructions, but requiring professional knowledge in specialist areas.
• Provides standard professional advice and creates initial reports/analyses for review.
• Serve as Team Leader to those in the Professional Career Track in Customer Service.
• Send documents out daily.
• Organise collections and deliveries.

Skills on Resume:

• Project Assistance (Hard Skills)
• Progress Reporting (Hard Skills)
• Quality Assurance (Hard Skills)
• Client Support (Soft Skills)
• Customer Service (Soft Skills)
• Standard Procedures (Hard Skills)
• Document Management (Hard Skills)

3. Admin Analyst, Summit Admin Services, Grand Rapids, MI

Job Summary:

• Daily invoicing of customers’ orders and shipment
• Monitor daily invoices, and ensure that they are being sent properly via emails to the customers
• Maintains Accounts receivables files and records
• Respond to inquiries and requests from customers
• Assist Credit Manager with day-to-day review of accounts and collections
• Credit notes and account investigations
• Provide accurate and timely reporting as outlined by the Credit Manager
• Working with various departments to ensure customer files are kept up to date
• Ensure payments are applied accurately and promptly and customer account adjustments are captured on accounts appropriately
• Maintain collection notes on all assigned accounts
• Adhere to corporate credit and collections policies and procedures

Skills on Resume:

• Invoicing (Hard Skills)
• Record Maintenance (Hard Skills)
• Customer Service (Soft Skills)
• Account Review Assistance (Hard Skills)
• Credit and Account Investigations (Hard Skills)

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