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Managing Director, Group Manager - Commercial; Emerging Middle Market

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: BMO U.S.
Full Time position
Listed on 2026-01-10
Job specializations:
  • Management
    Client Relationship Manager, Business Management
  • Business
    Client Relationship Manager, Business Management
Job Description & How to Apply Below
Managing Director, Group Manager - Commercial (Emerging Middle Market)

BMO is the 8th largest bank in North America and the 4th largest commercial lender with aggressive growth ambitions in the U.S. Our Purpose is to Boldly Grow the Good in business and life.

We are seeking a top performing Managing Director, Group Manager for our Emerging Middle Market Group, leading Regional Managers and their teams of Relationship Managers covering the Midwest region. The ideal candidate has 9+ years of proven success generating new clients, calling on companies generating $10MM - $50MM in revenue, and established relationships with customers, COIs, and key stakeholders in these geographies.

Responsibilities

• Responsible for the overall growth in market share within the area of their responsibility, leveraging existing client network and driving direct new client acquisition.

• Actively recruit, develop, and coach the team to manage critical emerging middle market relationships with the primary focus of gaining market share and driving top overall client satisfaction.

• Ensure required internal control standards, including adherence to audit, regulatory and compliance policies.

• Develop and leverage strong relationships with the Portfolio Management and Treasury Product Services Teams and other key product and support partners within the Commercial Bank.

• Leverage the bank and deliver the integrated BMO One Client focus across all lines of business including Wealth, Retail, Business Banking, and Diversified Industries Group.

• Acts as an escalation point for complex client issues, using strategic problem‑solving to resolve conflicts and maintain strong client relationships.

• Leads the structuring of high‑value, complex deals, and credit approvals, ensuring alignment with client needs.

• Manages high‑value client portfolios, driving cross‑selling, retention, and profitability.

• Drives efforts to identify new business opportunities, acquire clients, penetrate markets, and expand the client base by leveraging market insights, competitor analysis, and cross‑selling initiatives.

• Leads market coverage strategies to expand portfolios, identify opportunities, and align with business goals.

• Represents bank at industry forums and conferences, leveraging insights on trends, competition, and emerging products to drive strategic decision‑making.

• Advises in various committees and task forces, providing strategic insights and guidance to drive key initiatives.

• Streamlines operational processes, identifying areas for improvement and implementing best practices.

• Develops communication strategies to influence stakeholders and support organizational change.

• Oversees resource allocation for the team, ensuring effective use of personnel and budgets to meet organizational goals, enhance team performance, and drive client satisfaction.

• Builds and maintains strong long‑term relationships with the bank’s high‑value and strategic clients, providing strategic advice on financial solutions and ensuring exceptional service and partnership.

• Structures deals, secures credit approvals, negotiates high‑value transactions, and identifies opportunities for cross‑selling.

• Analyzes market trends, client industry developments, and competitive positioning to inform client solution strategies and optimize client satisfaction.

• Works closely with internal teams and stakeholders to define products, solutions and strategies that best fit clients’ needs.

• Identifies share of wallet opportunities.

• Leverages analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis.

• Ensures adherence to regulatory requirements, internal controls, and compliance policies in all aspects of relationship management, mitigating risk and maintaining service standards.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear…
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