Service and Training Manager

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Reporting to the Division Manager, The Service & Training Manager is responsible for leading a team of field service technicians and coordinators to deliver exceptional service and training experiences. This role ensures effective resource allocation, job execution, and continuous improvement in service delivery. The manager oversees technician development, certification compliance, and fleet management while driving growth in customer training programs. Acting as a key liaison with clients, the position aligns deliverables with business objectives, fosters strong customer relationships, and supports business development initiatives.

Additionally, the role owns departmental P&L, optimizes operational efficiency, and champions innovation and professional development to maintain industry-leading standards.

• As a leader, model the following behaviors with your team:
  • Provide leadership, direction, growth, and mentoring
  • Adhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose-Driven Progress
  • Invest in self-growth through participating in continuous improvement, learning, and development
• Lead and manage a team of field service technicians and coordinators responsible for executing best in class field service and training
• Guide, coach, and mentor team members, fostering a collaborative and high-performing work environment
• Lead the Service Coordination team to ensure resources are allocated effectively and that jobs are appropriately staffed
• Define job scope, objectives, and deliverables in collaboration with clients, technicians, and coordination staff
• Develop and maintain training plans for technicians ensuring certifications are current
• Manage tools and vehicle fleet to ensure maximum efficiency and effectiveness
• Lead the growth in customer training quantity and quality in conjunction with sales and marketing
• Understand client requirements and business objectives and align deliverables accordingly
• Ensure required deliverables, including documentation, are provided to the client in accordance with established timelines
• Foster enhanced customer relationships resulting from quality work and insights gleaned
• Collaborate with sales and business development teams to identify new opportunities, expand client relationships, and drive revenue growth
• Participate in proposal development and contract negotiations for strategic opportunities, ensuring the alignment of services with client needs and objectives
• Own departmental profit and loss (P&L) by optimizing revenue and reducing costs while taking into consideration team workload and stress factors
• Stay updated on industry trends, best practices, new products, and emerging technologies related to services offered
• Identify process improvements, efficiency gains, and innovative approaches to enhance service delivery and client satisfaction
• Foster a culture of ongoing professional development and skill enhancement within the team, organizing training sessions and knowledge-sharing activities
• Other duties as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and…