Registration Operations Manager, Meetings & Events

This position can be based in Denver, St. Louis, or Grand Rapids. At Unbridled, people matter. While we embrace AI as a tool to help us work smarter, we don't use it to screen resumes or to conduct interviews on our behalf. Applications are reviewed by a real person on our team, and every interview is conducted by a real person(s).

We believe every candidate deserves an authentic, respectful hiring experience.

Unbridled is an event management, production, and creative agency delivering intentionally crafted events through our customer-focused approach to creative design, attendee management, program logistics, production, and travel. We believe that in an unbridled atmosphere, talented people are unleashed to imagine and intentionally craft solutions and services that amaze our customers. Our values drive everything we do....and differentiate the Unbridled Brand. We collaborate in each other's destiny, foster a culture of authenticity, and are a business of radical generosity.

It's part of why we have a 99% client retention and less than 15% annual employee turnover.
Our Company You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

As the leader of the Registration Operations team, the Registration Operations Manager is responsible for developing the people, processes, and operational standards that ensure exceptional registration support across every client program. This role leads and develops Meeting Coordinators, establishes consistent registration practices, manages team capacity and quality, and partners closely with Project Delivery leaders to ensure registration operations contribute to seamless event execution and exceptional attendee experiences.

The Registration Operations Manager serves as the organization's subject matter expert for registration operations while fostering a culture of collaboration, accountability, continuous improvement, and hospitality.

• 5+ years of experience in event registration, attendee management, meetings and events, or event technology.
• Experience leading, coaching, or mentoring team members in a collaborative environment.
• Strong understanding of registration operations, attendee management, and event technologies.
• Experience developing operational processes, documentation, and quality standards.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication and relationship-building abilities.
• A passion for developing people and building high-performing teams.

• Advanced experience with Cvent or similar registration platforms.
• Experience with CRM integrations, reporting tools and data management.
• Proficient in Microsoft Office with high focus on Excel
• Experience supporting enterprise meetings and events programs.
• Understanding of hotel contracts, clauses, concessions, and addendums.
• Strong attention to detail with superb proofreading skills

• Lead, coach, and develop Meeting Coordinators through regular feedback, mentoring, and performance management.
• Foster a collaborative, service-oriented team culture rooted in accountability, hospitality, and continuous learning.
• Support career development by identifying growth opportunities and creating individualized development plans.
• Lead onboarding and training for new Registration Operations team members.

• Establish and maintain operational standards, workflows, and quality expectations for registration activities across all programs.
• Provide guidance and oversight for complex registration projects while empowering Meeting Coordinators to own day-to-day execution.
• Review registration plans, timelines, and deliverables to ensure consistency, quality, and alignment with organizational standards.
• Serve as the escalation point for complex registration challenges and operational issues.

• Manage team capacity and assign Meeting Coordinators across client programs based on workload, experience, and development opportunities.
• Monitor resource utilization and proactively identify staffing needs or workload imbalances.
• Partner with the Operations Managers to support workforce planning and resource forecasting across Project Delivery.
• Ensure appropriate coverage during peak workloads and business continuity needs.

• Develop and maintain…