Assistant Branch Manager

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

WMCB is committed to our customers, the communities we serve, our shareholders and our employees. We value our employees and strive to create an environment of commitment to teamwork, respect and employee development.

West Michigan Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Position:Assistant Branch Manager

Location: Grand Rapids, MI

Job :324

# of Openings:1

At WMCB, we are Where Relationships Matter - the Assistant Branch Manager is responsible for delivering and leading the team in delivering exceptional customer service while ensuring accurate and efficient transaction processing, account opening, and account servicing. This role supports and oversees daily branch operations, internal sales and referral activities, and the supervision, development, and performance of branch staff.

• Consistently exceed and lead the branch team in exceeding customer expectations by providing hospitable, responsive, and professional customer service for all in person, phone, and electronic interactions with customers.
• Assist with basic and complex customer questions and/or issues relating to customer accounts while demonstrating the ability to resolve problems and prevent customer dissatisfaction, refer escalated issues to the branch manager.

• Maintain and lead the branch team to have a strong knowledge of and compliance with bank policies and procedures.
• Maintain highest level of knowledge with bank processing systems.
• Provide and lead the branch team to have a high level of accuracy with account opening and maintenance including documentation, customer due diligence, and 2nd Reviews.
• Maintain a strong knowledge of specialty account types such as Trust, Health Savings Accounts, IRA's, Business, and the documentation required to open, maintain, and transact on them.
• Manage the reporting and tracking of sales and referrals.
• Lead in problem solving for a smooth daily operation of the branch. This includes employee related issues, technology issues, and furniture and equipment issues escalating when needed.

• Maintain strong knowledge of bank products and services and hold branch team accountable for maintaining the product knowledge required to serve customers effectively.
• Lead the team in identifying customer needs across transactions, account opening, servicing, and problem resolution, and add value through appropriate product and service recommendations.
• Maintain NMLS licensing, process consumer loan applications, and exercise assigned underwriting authority.
• Make and lead the team in making appropriate referrals to specialized departments including retail lending, commercial lending, treasury management, and wealth services.
• Assist the Branch Manager in managing the branch book of business through outbound customer communication and preparation of personal and business account reviews.

• Lead in the training and development of branch employees. This includes utilizing internal and external tools and resources.
• Respectfully advocate for the customer, branch and bank employees, and the bank.
• Assist Branch Manager with Community involvement by organizing, managing, participating in and leading team engagement in community events.
• Develop trust and influence across all levels while fostering a collaborative culture.
• Demonstrate professionalism and consistently model and uphold the Bank's Core Values
• Must complete all required annual training
• Follow required federal and state regulations and related internal policies and procedures

• Leadership and team development abilities
• Exceptional communication skills in both oral and written form
• Strong customer service, problem solving and analytical skills
• Attention to detail and accuracy
• Sales and referral identification skills
• Ability to work as a team with other staff members

• High School Diploma or equivalent
• Minimum of 2-3 years of banking experience including customer service and leadership responsibilities

All associates have a responsibility to understand the Bank's BSA/AML Program, the…