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Commercial Lines Account Manager

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: HUB International
Full Time position
Listed on 2026-10-24
Job specializations:
  • Management
    Account Manager, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 60000 - 90000 USD Yearly USD 60000.00 90000.00 YEAR
Job Description & How to Apply Below

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success.

We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Who We Are At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices.

Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in over 700 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!

Benefits you may enjoy working at HUB International Midwest-East:
  • Medical, Dental, and Vision (PPO, HMO, and HSA)
  • Comprehensive Wellness Program
  • 401(k) Retirement Plan
  • Life and Disability Plans
  • Vacation, Holiday, Sick, and Personal Time Off
  • Pet Insurance
  • Bonus Program
  • Comprehensive Onboarding Program
  • Continuing Education
  • Flexible Work Arrangements
  • Employee Engagement Events
  • Dress for Your Day
  • Dress-Code
  • Hybrid Work Schedule
  • Service Awards
Here’s Where You Come In

As a Commercial Account Manager, you will manage an assigned book of business. You will be responsible for retaining our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.

Responsibilities:
  • Manages a book of business generally in excess of $550k in revenue, depending on the complexity or number of accounts.
  • Provide quality customer service to existing accounts with a goal of 93% retention or more.
  • Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
  • Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
  • Ensure accurate maintenance of client information in EPIC Accountable for administrative tasks Special projects and all other duties, as assigned
Cultural Expectations:
  • Determination – unsatisfied until we are the best. We go…
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