Associate System Operator

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows its job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship (H‑1B, TN, etc.) and is not eligible for participation in the H‑1B lottery program.

This is an on‑site position assigned to the Grand Rapids Service Center located in Grand Rapids, MI. The selected candidate must be within a commutable distance or be willing to relocate (relocation package is available for those that qualify).

The Associate System Operator is an entry‑level Control Room position that will learn and demonstrate proficiency on all the tasks required to safely operate the electric grid as described in the Electric Control Center Manual (ECCM). Within the first 12 months, the Associate System Operator is training to obtain a HVD or LVD certification. After obtaining certification, they will be able to independently monitor, analyze and control CE’s electric grid 24/7 to ensure system reliability and timely customer restoration in accordance with all applicable ECCM procedures, NERC standards, and regulatory requirements.

• Respond and direct field resources during emergent outages on the electric system; conduct necessary activities to support customer and equipment restoration as required per the ECCM.
• Successfully complete all HVD Operator or LVD Operator certification training requirements, including classroom training, OJT assessments, and simulator tests in 12 months or less.
• Administer all types of scheduled outages on the electric system; direct field personnel when removing/returning electric equipment from/to service, and issue the appropriate working conditions, clearances and/or protections as required per the ECCM.
• Utilize SCADA and computer systems required to perform System Operator duties; operate SCADA devices remotely when required.
• Review scheduled and emergent switching and tagging orders for accuracy and compliance.
• Maintain an HVD or LVD certification; successfully complete all continuing training requirements.
• Work a rotating 24/7 shift including nights, weekends, and holidays; fill open shifts to maintain minimum control‑room staffing levels; overtime may be required to support system and customer restoration.
• Other duties as assigned or may be necessary.

• Ability to read and interpret complex prints and maps.
• Basic understanding of department policies and procedures.
• Ability to independently write, approve and execute switching and tagging orders of various complexities.
• Knowledge of the various field work groups and associated responsibilities.
• Ability to monitor and analyze SCADA systems and operate devices when needed in a timely manner.
• Problem‑solving and critical‑thinking skills.
• Ability to operate a control‑room console independently with limited supervision in normal or emergency situations.
• Strong communication skills (verbal, email, radio, phone, etc.).
• Ability to remain calm in stressful and fast‑paced situations.

• Bachelor’s Degree
• Associate’s Degree with 2 years of experience
• High School Diploma with 4 years of experience

• Required:
  
  Obtain Consumers Energy LVD or HVD certification within the first 12 months.

• This role is classified by the company as safety‑sensitive (SCCO). Employees in this role will be subject to random drug testing.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co‑workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co‑workers feel valued, supported, and empowered every day.

• Competitive compensation packages
• Medical, Dental and…