Communications Lead

Clover Consulting has a direct client in Grand Rapids, MI in need of a

Clover Consulting has a direct client in Grand Rapids, MI in need of a Change Communications Lead for a 12+ months contract. The position description and details are below:

Change Communications Lead

Grand Rapids, MI

On-site 2 days/week + a staggerd schedule to support Global operations

12 months with chace of extensions

up to $54/hr W2

The Change Communications Lead will serve as the communications lead within the Next Gen Change Management team, responsible for developing and executing the global communication strategy that drives stakeholder awareness, engagement, readiness, and adoption.

This role will partner closely with Program Leadership, Market Teams, Change Management, Creative Team, and external agencies to deliver clear, consistent, and compelling communications across internal and customer audiences throughout the transformation journey.

• Develop and maintain the global Next Gen communication strategy and integrated communication plan.
• Define communication objectives, audience segmentation, key messages, communication channels, and governance.
• Ensure communication activities are aligned with overall program milestones, readiness activities, and change management objectives.

• Own the development and evolution of the Next Gen narrative and key messaging framework.
• Translate Next Gen program messaging into clear, compelling and actionable stakeholder communications.
• Ensure consistency of messaging across markets, functions, leadership teams, and stakeholder groups.

• Develop and manage the communication asset roadmap and content calendar.
• Lead creation of communication materials supporting both customer and internal audiences, including presentations, newsletters, FAQs, campaigns, videos, portal content, leadership communications, launch materials, and success stories.
• Partner with Creative Team to ensure all communication materials align with client’s brand standards, communication guidelines, and creative direction.
• Coordinate communication asset development with external agencies and internal partners.

• Manage communication agencies and external vendors supporting the program
• Provide direction, priorities, and feedback to ensure high-quality deliverables delivered on time and within budget

• Support markets in developing localized communication strategies and communication plans.
• Provide toolkits, templates, and reusable communication assets for market adaptation.
• Coach and advise market teams on communication planning, stakeholder engagement, and execution best practices.

• Lead communication planning and execution supporting the Customer Ambassador Program, Customer Preview, Early Release, Launch, and post-launch adoption activities.
• Ensure communication materials effectively support customer understanding, engagement, readiness, and adoption throughout the transformation journey.

• Lead enterprise-wide communications supporting awareness and engagement across leadership, global functions, market teams, and program stakeholders.
• Manage communication channels including program newsletters, leadership updates, divisional meetings, collaboration sites, and the Next Gen portal.
• Drive visibility of program progress, milestones, achievements, and upcoming changes across the organization.

• Develop executive presentations, talking points, briefing materials, and leadership…