Quality Supervisor

Grand Rapids - H2, 2455 Oak Industrial Drive, Grand Rapids, Michigan, United States of America

Posted Tuesday, December 16, 2025 at 6:00 AM

Job Summary:

Responsible for leading and representing Quality on the plant floor and provide direction to maintain the Quality Assurance systems in place. Aids in managing facility internal audits, compliance to GFSI-customer-regulatory requirements, coaching-teaching-mentoring QA staff, and supporting continuous improvement activities in the plant.

Job Duties:

Duties may include, but are not limited to the following:

• Lead GFSI initiatives and serve as back up the QA/Sr.QA Manager for all things Food Safety & Quality
• Ensure preparation and compliance of all Quality Systems material and information often utilized in audits
• Participate and at times lead the audits with companies, agencies and auditors for the site team
• Perform & maintain risk assessments for new materials coming into the facility
• Execute and lead RCA-CAPAs in accordance with corporate and site policies
• Investigate consumer complaints and monitor corrective action effectiveness
• Maintain and monitor the Quality Notification (QN) or similar supplier incident system to close out
• Generate-Review-Close Incident Reports as related to FSQA
• Coach-Teach-Mentor QA Staff to help build contingency plan bench strength
• May be required to maintain staffing schedules and provide feedback for QA Staff performance reviews
• Aid in management of commercialization projects from a quality perspective to assure specifications are met
• Advise commercialization and production teams on process specifications, process capabilities, and customer requirements to include recipe and sensory
• Be able to perform Mock Recall / Trace exercises as required
• Oversee Document & Record Control programs as they pertain to FSQA
• Support QA Manager and commercialization teams in integrating customer and compliance requirements into internal specifications
• Actively participate in the Hearthside Production System activities (Drumbeat, Weekly KPI, Tiered Auditing, etc.)
• Participate in sensory and/or product evaluation tests as required by site
• May serve as primary Quality liaison on test, proof of concept, and initial production runs
• May serve as primary resource to track action items developed via test runs through closure
• Aid in monitoring Sanitation activities including, but not limited to verification of MSS, PEM and non-PEM swabbing, and Pre-Operational inspection
• Coordinate QA and Production training related to FSQA requirements and initiatives
• Off-shift training, performance verification, and plant-based meeting participation
• Perform other duties as assigned

Knowledge of:

• Knowledge and experience with SAP preferred
• Basic RCA and CAPA tools

Skilled in:

• Influencing Quality Culture behaviors
• Procedure/Standard Work generation

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Maker's Pride is an Equal Opportunity Employer.