Quality Manager

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.

In our Furniture Components business, we design, manufacture, and distribute a wide range of components and finished products that enhance comfort, motion, and style in upholstered furniture, including recliner mechanisms, seating support systems, and sofa sleeper units. With a global footprint that includes international manufacturing, product development, distribution and sales, we are strategically positioned to support upholstered furniture manufacturers around the world.

Leggett & Platt is North America’s leading independent manufacturer of office furniture components and mechanism. Our Work Furniture business produces task and finished components, as well as select lines of private label finished seating. From surface-critical bent tube assemblies and molded plywood components to chair mechanisms, bases, arms, seats, and backs, Work Furniture brings diverse world-class manufacturing capabilities together in the production and assembly of high-quality contract furniture products.

Learn more about Furniture components:
Furniture

So, what will you be doing as a Quality Manager?

• Lead and maintain the site's Quality Management System, ensuring customer requirements are understood, implemented, and consistently met.
• Drive a culture of quality throughout the organization by partnering closely with production, engineering, supply chain, and leadership teams.
• Support new product launches through validation testing, PPAP submissions, quality documentation, and employee training.
• Lead customer and supplier quality initiatives, including issue resolution, containment activities, corrective actions, and ongoing performance improvement.
• Facilitate root cause investigations and corrective actions using structured problem-solving methodologies.
• Monitor and communicate quality performance metrics, including customer complaints, PPMs, internal quality trends, and supplier performance.
• Manage customer returns, reporting requirements, corrective action tracking, and financial reconciliation activities.
• Conduct and support internal process audits and quality system audits.
• Develop and improve quality procedures, standards, and work instructions.
• Integrate continuous improvement and problem-solving tools throughout all levels of the organization.
• Partner with leadership to identify opportunities for operational improvement, cost reduction, and risk mitigation.
• Build and develop a strong quality team while creating accountability and engagement across the organization.

• Bachelor's degree in Engineering, Quality, Manufacturing, Business, or a related field, or equivalent combination of education and experience.
• 5+ years of quality leadership experience in a manufacturing environment, or 10+ years of related quality experience.
• Strong knowledge of quality systems, PPAP, root cause analysis, corrective actions, audits, statistical methods, and continuous improvement tools.
• Experience working directly with customers and suppliers to resolve quality concerns.
• Ability to influence and drive change across multiple functions…