Inside Sales Specialist

Responsibilities

• Develop, issue, and manage customer quotes across all A&I brands in Salesforce and ERP systems.
• Ensure accuracy and consistency in pricing, part configuration, and documentation.
• Track quote status and conduct follow‑up communications for smaller‑value orders or repeat customers.
• Collaborate with Account Managers and the Customer Success Manager to standardize quoting processes as A&I systems merge and mature.
• Support new process development as the business moves toward integrated quoting tools and standardized quote templates.
• Act as a frontline contact for inbound inquiries related to quotes, orders, and product availability.
• Support smaller or transactional customers directly to ensure high responsiveness or retention.
• Provide visibility to order progress and coordinate internally when fulfillment or logistics updates are needed.
• Maintain a customer‑first approach through professional, timely, and proactive communication.
• Maintain Salesforce data integrity by updating opportunities, quote notes, and customer interactions.
• Partner with Marketing and Sales on outbound quote campaigns or re‑engagement initiatives.
• Liaise with Operations and Customer Success to share insights on order patterns, customer needs, and process bottlenecks.
• Help streamline workflows between inside sales, field sales, and customer success functions.
• Track and report on quoting KPIs including quote‑to‑order conversion rate, average quote turnaround time, quote accuracy and revision rates, and regional order intake performance; identify opportunities to improve quote efficiency and customer response speed.

• Bachelor’s degree preferred, or equivalent professional experience in sales support, quoting, or customer engagement.
• Strong communication skills – verbal, written, and customer‑facing.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced, matrixed environment.

• 2‑4 years of experience in inside salesforce, ERP systems, and standard quoting processes.
• Demonstrated proficiency in Salesforce, ERP systems, and standard quoting processes.
• Experience with supporting industrial, aerospace, or manufacturing markets.
• Familiarity with technical products, engineered solutions, or service‑based sales models.
• Demonstrated ability to identify cross‑sell or upsell opportunities within transactional accounts.

• Entry level

• Full‑time

• Sales and Business Development
• Machinery Manufacturing

Location:

Birmingham, MI. Salary: $65,000.00 – $97,750.00.