Membership Sales Manager

Membership Sales Manager

MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in finance, marketing/communications, information systems, human resources, property management, and operational development, including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community.

• Part‑time team members receive complimentary club membership access for team member, spouse and dependent(s) (must work a minimum of 20 hours per month), 401k participation after 6 months, access to Work‑Space, CPR training, complimentary use of Kid’s Stuff (up to 2 hours per day) and discounts on select programming, retail and food + beverage.
• Full‑time team members have health, dental, vision and life insurance plans, long/short‑term disability, generous PTO, paid maternity and paternity leave.

• Key stakeholder in the club for membership sales, responsible for new member sales expectations and Medicare activations.
• Complete daily administrative tasks related to membership sales, focusing on lead capture and sales enhancement.
• Maintain up‑to‑date pipeline activity in CRM.
• Respond to membership inquiries promptly via phone, email, and text messaging.
• Schedule tours for potential members and follow up on missed opportunities.
• Communicate membership pricing and conduct tours for prospective members.
• Facilitate new membership sign‑ups and manage member accounts.
• Assist in handling cancellation requests and maintain accurate records of sales.
• Perform regular audits of in‑person and online membership sales activation and account setups.
• Update monthly objective tracker; communicate club sales objectives to Club Leadership.
• Actively prospect and maintain relationships with Corporate Partners.

• Bachelor’s degree in a related field is strongly preferred.
• Minimum of 2 years of experience in a high‑volume customer service industry with an emphasis on sales and customer service skills.
• Experience utilizing a CRM platform for prospect management and outreach preferred.
• First Aid/CPR training required; in‑house training provided if needed.
• Strong communication, leadership, and organizational skills.
• Must be able to work club opening and closing shifts, weekends, and holidays when needed.
• Ability to handle multiple tasks and functions while maintaining a low personal stress level.
• Physical requirements:
  
  bend, stoop, crouch, climb, stand, sit and turn/pivot; lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks.

Location:

Grand Rapids, MI