Account Coordinator

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We are in search of an Account Coordinator to join our growing team. The Account Coordinator is responsible for providing customer service with a focus on growing sales and building efficiencies that will help reduce overall costs. This position supports sales consultants in entering orders, talking with customers over the phone, and processing open orders timely. Assist with preparing quotations, bids, letters and presentation materials.

Keep customer account information current.

• Provide support to sales consultants with order entry, advising them on status of orders and data entry to keep customer pricing current. Keep sales consultants abreast of customer contacts/issues.
• First point of contact for answering phones/phone coverage and letting vendors/customers into the facility.
• Work with sales consultants to keep database of customer information current and accurate.
• Assist sales consultants with typing letters, correspondence, quotations, bids, proposals and other documentation for mailing, presentation to customers or preparation of in‑services/training, seminars and mailings.
• Keep sales consultants current with issues and continuously informed of decisions made. Crosstrain on other areas of the business to ensure the business runs smoothly during absences.
• Provide quality and professional customer service to customers on the phone and in the showroom. Continually promote add‑on sales, seasonal items and system selling.
• Showroom sales, selling to the walk‑in trade. This may also include assisting with showroom stock orders.
• Continual product and policy training in group settings/meetings, online, hands‑on and own personal research and education.
• Professional research and preparation of proposals, quotes, letters, bids, presentations, training needs, PowerPoint, Prezi, spreadsheets, products, literature, pricing, demonstrations, etc.
• Complete HR/OSHA training within guidelines provided.
• Keep business‑related issues confidential; embrace and promote the company mission, vision and core values.
• Responsible for timely responses and utilization of the communication tools available, arrive to work on time and ready to work at the assigned time. Attend, participate and arrive on time to meetings when scheduled.
• Additional duties or special projects as assigned.

• No supervisory responsibilities.
• Education and/or experience:
  One‑year certificate from college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
• Language skills:
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical skills:
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area.
• Reasoning ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technology:
  Knowledge and experience in Windows, Word and Excel, ERP systems, and general data entry. Ability to adopt industry‑specific software efficiently, working knowledge of PowerPoint/Prezi, a plus.
• Physical demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requirements include sitting, using hands to handle or feel, reaching, talking, and hearing. Frequently required to walk, occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance.
  
  Vision abilities include close, distance, peripheral,…