Inside Sales Account Manager

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As an Inside Sales Account Manager (ISAM) , you will serve as the primary owner of a defined portfolio of customer accounts. This role goes beyond order execution — ISAMs are responsible for commercial decision‑making, margin discipline, forecasting accuracy, and cross‑functional coordination to support profitable growth and operational excellence.

ISAMs are trusted to manage customer relationships, proactively anticipate needs, and represent Mill Steel with professionalism internally and externally.

Own and manage a portfolio of customer accounts, serving as the primary point of contact for all account‑related activity

Build and maintain strong, long‑term customer relationships through proactive communication and problem‑solving

Demonstrate commercial judgment by understanding how pricing, freight, mill lead times, and inventory decisions impact margin

Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)

Support quoting activity with sound reasoning and appropriate escalation when required

Analyze historical usage, buying patterns, and seasonality to support accurate forecasting and downstream planning

Actively participate in forecasting discussions and planning reviews

Coordinate effectively with Sales, Purchasing, Production, Logistics, Quality, and Finance to ensure customer commitments are met

Anticipate issues before they impact customers and take ownership of resolution

Manage timely and accurate order entry and delivery execution

Track and manage customer‑specific metrics, inventory positions, and performance indicators

Utilize ERP, CRM, and reporting tools to inform decisions and communicate status

Represent Mill Steel professionally in all customer‑facing interactions, including difficult conversations

Follow through on commitments and manage workload independently in a fast‑paced environment

Support continuous improvement and adoption of new processes and tools

Provide day‑to‑day leadership and direct people management for the Inside Sales Coordinator (ISC) supporting assigned customer accounts, including onboarding and training, ongoing coaching and development, prioritization and delegation of work, and performance feedback and escalation to ensure consistent service levels and coverage.

Preferred bachelor’s degree in business or related field

3 – 5 years of experience as an inside sales professional or business operations

Demonstrated analytical and problem‑solving capability

Customer‑focused mindset with strong ownership and accountability

Ability to influence cross‑functionally

High level of professionalism and composure under pressure

Proficient with CRM systems and Microsoft Office applications (Outlook, Word, Excel, Teams)

Experience with Microsoft D365 Finance and Operations or similar ERP systems preferred

Team oriented environment

Pet friendly office

Hands on business experience

Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)

Awarded “National Best & Brightest Elite Winner”

2010 – Elite Winner in Recognition & Retention

2016 – Elite Winner in Community Initiatives

2017 – Elite Winner in Recruitment, Selection & New Employee Orientation

2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.