Business Development Manager

• Grand Rapids, MI

This sales role will develop, execute, and oversee a business strategy that prioritizes growth and positive customer relationships. This role will grow sales through networking and relationship building between new and existing customers as well as third-party influencers. The BDM ensures customer satisfaction from proposal through project completion. Works closely with our interior design, sales support, installation team and partner vendors to exceed customer expectations.

• Conduct high-level industry research to develop new and existing customers.
• Manage the day-to-day relationships with new and existing customers.
• Prospect the local market for new furniture and architectural product opportunities through networking and cold calling.
• Develop local business relationships with third-party influencers (commercial real estate companies, A&D firms, moving companies, etc.) to identify potential opportunities.
• Drive sales and profitability by leading the sales process including the development of creative and innovative solutions to meet customer needs.
  • Involve key stakeholders in the development of a winning sales plan.
  • Collaborate with interior design team to provide solutions that meet customer’s functional, aesthetic and budget requirements.
  • Provide complete and timely communication from proposal to execution to minimize cost, improve coordination and create an extraordinary customer experience.
  • Partner with internal and external installation teams to complete project, exceed customer expectations and build referral base.
• Facilitate customer requests for pricing, specifications, information, and other service requirements. This can involve providing quotes, determining gross profits, negotiating pricing and terms, cost/benefit analysis, reviewing finishes and options.
• Exceed assigned sales quota and gross profit objectives. Utilize and continually update corporate CRM system. Provide timely and accurate sales forecast.
• Build and maintain professional and technical knowledge by attending company and vendor sponsored education and product workshops as well as through independent study.

• Hunter mentality:
  Prospecting, lead generation, sharp negotiation and networking skills
• Communicates/Collaborates Effectively:
  Strong verbal and written communication and presentation skills. Ability to tailor messages across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships. Strong team player.
• Demonstrates Accountability:
  Strong self-discipline and motivation. Shows initiative, takes responsibility for work and actions, and a high level of integrity.
• Strategizes and Problem Solves:
  Problem-solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
• Excellent analytical and strategic problem-solving skills: highly developed understanding of company’s strategic direction and ability to interpret and communicate senior management direction. Clearly defines, gathers, analyzes, and focuses on the most relevant information. Synthesizes complex information.
• Continuous Learner:
  Self-directed, learns and advances from experiences and feedback, stays informed of industry trends, products, and applications.
• Execution Management:
  Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for results and fosters a sense of urgency.
• Demonstrates Courage:
  Appropriately challenges and debates; creates positive tension to drive success;…