Security Call Center Operator

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. We offer an opportunity to grow, develop and meet new people in a professional setting. Our team serves a critical purpose for our clients and we cannot wait to have you join us.

Full Time Shift 1: 12 AM – 8 AM, Monday‑Friday

Full Time Shift 2: 2 PM – 10 PM, Friday‑Tuesday

Part Time Shift 1: 12 AM – 8 AM, Saturday & Sunday

Part Time Shift 2: 10 PM – 6 AM, Monday, Tuesday and Thursday

Part Time Shift 3: 4 PM – 12 AM, Every Other Saturday and Sunday

Rate of Pay: $17.00 per hour

Kentwood, MI

• Provide excellent customer service when dealing with clients, customers, and coworkers.
• Provide information and assistance to calling parties regarding emergency, security, and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non‑emergency response.
• Accurately and quickly use computer‑aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients, locating requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll company‑wide.
• Monitor an anonymous whistle blower hotline and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Operate, test, and perform data entry responsibilities for a variety of computerized and electronic equipment used in access control, fire, and security systems.
• Prepare reports, activity logs, and files; assist in the maintenance and distribution of reports, records, and files.
• Assist security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Follow site‑specific posted guidelines.
• Document daily activities and incident reports.
• Perform other duties as assigned.

• At least 18 years old.
• Good moral character; no felony convictions or misdemeanor convictions for sexual conduct, theft, assault, or crimes of moral turpitude.
• Impeccable grooming.
• Above average customer service skills.
• High school diploma or GED and some college experience.
• Friendly, positive, professional image to clients and the public.
• Thorough knowledge of emergency procedures and ability to manage emergency situations while maintaining normal control center functions.
• Ability to multitask and maintain confidentiality.
• Ability to prioritize decisions based on multiple criteria and policies.
• Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies, and the general public.
• Excellent verbal, written, and interpersonal communications skills and ability to solve problems and de‑escalate situations in a non‑confrontational manner.