Field Service Technician

Description

The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.

• Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a Progressive machine at a customer’s site.
• Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
• Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
• Offer technical support and guidance to customers via phone, email or onsite visit.
• Travel to customer sites as needed for maintenance, and troubleshooting. This position will require overnight stays. Primary travel Monday – Friday, home most weekends.
• Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
• Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at Progressive Surface or at the customer’s site.
• Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.

• High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required.
• Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required.
• Strong technical and mechanical troubleshooting skills.
• Proficiency in using diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required
• Willingness to travel
• Valid driver's license and a clean driving record.
• Ability to obtain and hold a US passport.