Field Service Technician

Field Service Technician

Starting at $30/hr! Integrity Trade Services is hiring a Field Service Technician for a manufacturing client. This is a direct hire opportunity. Receive comprehensive benefits through our client upon hire.

• Maintain and repair Progressive Surface Machines at various customer sites which involves 90% travel.
• Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a company machine at a customer’s site.
• Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
• Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
• Offer technical support and guidance to customers via phone, email or onsite visit.
• Travel to customer sites as needed for maintenance, and troubleshooting.
• Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
• Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at our facility or at the customer’s site.
• Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.

• High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required.
• Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required.
• Strong technical and mechanical troubleshooting skills.
• Proficiency in using diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required.
• Willingness to travel.
• Valid driver's license and a clean driving record.
• Ability to obtain and hold a US passport.

• Medical insurance.
• Vision insurance.
• 401(k).

Grand Rapids, MI

90% travel (both driving and air travel, domestic and international). Requires overnight stays. Primary travel Monday–Friday, with most weekends at home.