Emergency Security Dispatcher Associate

Emergency Security Dispatcher Associate

Corewell Health

Responsible for the monitoring of various emergency alarm systems including but not limited to HUGS, Panic Alarms, Fire Works, and Responder 5 Code Boxes. Responsible for triaging emergent and non‑emergent security requests and arranging the appropriate resources utilizing phone and 800 MHz radio systems. Responsible for maintaining detailed records of calls for service and officer duties in our CAD (computer‑aided dispatch) system.

This position requires exceptional customer service and extreme multitasking in a demanding, fast‑paced environment.

• Acts as the primary point of contact for Security Services, Plant Operations, and Environmental Services; responding to all requests for service and dispatching all necessary resources.
• Operates a virtual switchboard, routing callers, referencing on‑call contact information, and utilizing the overhead paging system.
• Monitors and responds to numerous internal emergency systems including but not limited to fire alarms, child abduction, panic alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, fume abatement, elevator status, and access control.
• Monitors radio, weather alert, telephone, television, and closed‑circuits surveillance systems to ensure accurate information regarding local and regional events is obtained and communicated to the appropriate personnel.
• Answers emergency calls, remaining composed in high‑stress situations to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Utilizes CAD, RMS, and LEIN systems to record incidents, acquire information, and assist and direct officer response.
• Monitors, tracks, and coordinates officer activity and shuttle services and escorts, utilizing multi‑frequency radio consoles to dispatch employees to calls pertaining to alarms, disorderly patients, auto assistance, lost property, escorts, emergencies, and all other calls for assistance and transportation needs.
• Manages calls for service‑related facility repairs and issues and assigns work orders.
• Documents and maintains confidential records for all telephone and radio communications with patients, visitors and employees.
• Monitors metrics and reports for quality, efficiency and cost effectiveness, including CC6 reporting, Officer Response Metrics and CAD generated reports.
• Monitors services to ensure compliance with organizational policy as well as state and federal regulations; including FCC, LEIN, MCOLES and State Fire Marshal standards and notifies supervisor as appropriate.
• Assists with the coordination and observation of routine testing and shutdown of alarm and utility systems in compliance with OSHA and The Joint Commission.

• High School Diploma or equivalent.
• 2 years of relevant experience in customer service.

• Associate’s Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent.
• 2 years telecommunications experience.
• 1 year of relevant experience utilizing a two‑way radio system.
• Experience using computer‑assisted dispatching and work order entry software as well as familiarity with building systems in a complex integrated environment.
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity.

As a team member at Corewell Health, you play an essential role in delivering personalized health care to our patients, members and communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On‑demand pay program powered by Pay Activ.
• Discounts directory with deals on the things that matter to you, such as restaurants, phone…