Office Furniture Installer

General Information

Country: USA

State: Michigan

City: Grand Rapids

Office

Location:

1101 - 1111 44th Street - - - - -

Date posted: 17-Dec-2025

Business Function: Sales

Position Type: Full-Time/Regular

We are hiring an Office Furniture Installer for our Mockup department to install, repair, and train on our Steelcase furniture and architecture products for our mockup opportunities in Grand Rapids and Field locations to help win business on key opportunities and provide a premier customer experience.

You will help coordinate and lead mock up installations in Grand Rapids and around the country to ensure Steelcase products are installed as intended in order to win and secure business. When mockups are not scheduled, you will be supporting other functions within Steelcase such as Field Services, product development, facilities, showroom installations, etc.

• Experience in furniture installation with a strong understanding of industry standards and best practices
• Local to Grand Rapids
• Comfortable with up to 85% travel and can travel to other countries if required.
• Position is 100% in the office or onsite
• Must be flexible and able to communicate tactfully, professionally and effectively with Steelcase personnel, dealers, and customers.

• Organizational and planning skills applied to large, complex furniture installations.
• Extensive knowledge of Steelcase products requiring continuous study of new products, product changes, advised installation methods, maintenance, and handling and safety procedures to ensure the work you do or how you train others is the correct way.
• Ability to interpret installation plans, isometric drawings, understand blueprints, schematic drawings, color charts, assembly directions and service parts information.
• Requires the skill to use and maintain a variety of hand, power and mechanical tools.
• Must be able to lead and motivate technicians and temporary workforce to accomplish mockup installations correctly as well as any other projects that you may be supporting.
• Be able to make travel arrangements and navigate all things related to traveling throughout North America and other countries as necessary.
• Ability to determine the nature of product failures or improper applications. Be creative enough to effectively provide an onsite solution or gather all the details possible to share with others and help determine a solution.

• Determines the scope/extent of set up and coordinates activities and assigns technicians to mockups accordingly. Ensures that mockups are completed according to detailed installation drawings and on schedule. Pre-checks mockups with designers to ensure design understanding.
• Negotiates scheduling and shipping details for mockup activities. Answers questions and resolves issues while ensuring that deadlines and quality standards are met. Work with dealers when necessary to obtain and schedule support personnel.
• Monitors performance of dealer installers and provides guidance and coaching to installers and provides feedback to dealer lead installers.
• Reports issues regarding quality, product design and layout design problems encountered during installation work. Communicates this information to appropriate parties, using the Laser process.
• Problem solving capabilities to identify root cause on installation and product quality issues. Ability to fix and repair previously installed product in the field.
• Support Field Services and facilities with product installations, recalls, and repairs.
• Support product development projects.
• Provide product installation training to dealer teams virtually and/or in person.

• Nurse and massage therapist onsite for employees
• Cell phone stipend monthly
• Employee assistance program, providing free counseling, financial resilience, and legal guidance
• 2nd doctors opinion for you and your extended family (parents, siblings, spouse, and more!)
• Ongoing learning through Linked In Learning

Steelcase is a global design and thought leader in the world of work. Along with our…