Pump Service Technician - Field Service Level 1

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities.

Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB Supreme Serv brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Position Title: Pump Service Technician - Field Service Level 1

Reports To: Manager, Shop Operations

Location: Onsite , Comstock Park. Michigan

The Pump Service Technician – Field Service Level 1 is an experienced, senior-level technician who independently leads field service work at customer facilities and is responsible for the inspection, disassembly, repair, assembly, testing, and documentation of pumps and rotating equipment within the Grand Rapids Service Center. This position supports a wide range of pump technologies serving industrial, municipal, power, and process customers.

The technician leads field service jobs from arrival through completion, including installation, startup, commissioning, troubleshooting, and on-site repair, and serves as the primary KSB point of contact for customers on site. Regional travel, overtime, and emergency response may be required based on business and customer needs.

• Pump and rotating equipment repair, inspection, assembly, testing, and troubleshooting.
• Read and interpret equipment manuals, engineering drawings, specifications, and work orders.
• Perform detailed incoming inspections and dimensional verification of pumps and rotating equipment.
• Document repair findings and recommend corrective actions using service reports and inspection documentation.
• Perform teardowns, inspections, voltage conversions, impeller trims/change-outs, and repairs.
• Perform balancing, assembly verification, hydrostatic testing, and performance testing when required.
• Work with service engineers to develop repair plans and identify replacement parts.
• Verify tolerances, fits, clearances, and measurements using precision measuring instruments.
• Produce accurate, fully dimensioned hand sketches of pump components for reverse engineering, replacement part manufacturing, and repair documentation.
• Identify component materials and failure modes such as wear, corrosion, erosion, cavitation, and fatigue, and recommend repairs or material upgrades suited to the application.
• Maintain accurate material, parts, and labor records.
• Operate overhead cranes, forklifts, pallet jacks, and rigging equipment safely.

• Independently lead field service jobs at customer sites, including installation, startup, commissioning, and troubleshooting of pumps and rotating equipment.
• Perform on-site removal, reinstallation, and field repair of pumps, mechanical seals, bearings, couplings, and related components.
• Perform shaft alignment (laser and dial indicator), vibration data collection and analysis, and equipment condition assessments.
• Diagnose equipment failures on site, determine root cause, and make sound repair decisions without direct supervision, escalating to service engineering when appropriate.
• Serve as the primary KSB point of contact on site, communicating job status, findings, and recommendations directly to customer personnel.
• Identify additional repair and service opportunities in the field and communicate them to the service sales and engineering teams.
• Complete field service reports, timesheets, and job documentation accurately and on time.
• Mentor and provide technical direction to Level 2 and Level 3 technicians on shop and field assignments.
• Follow all customer site safety requirements, including…