Front Desk Customer Service Representative

Responsive recruiter Smile… it’s a small action that makes a big difference! We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile!

Summary:

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

• Addresses inquiries via phone, digital and in person and follows up timely
• Checks in students on the attendance tracking system and prepares lesson schedules for team members
• Resolves account matters and contacts guests for clarification purposes
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
• Updates informational displays with accurate and timely promotions and literature
• Monitors Snack area and provides guidance to Snack Shack staff
• Advances through cross‑training in multiple roles and substitutes when necessary
• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

• Ability to work with children
• Problem solver and creative thinking skills to identify and resolve challenges
• Excellent communication and organizational skills
• Must pass background examinations prior to training

• Every shift has an on‑staff cleaner to sanitize high touch areas in our lobby and pool areas
• Our pools are disinfected with chlorine to provide the safest swimming environment
• Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus

If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us.

Goldfish Swim School - Grand Rapids is a learn‑to‑swim facility for kids ages 4 months to 12 years. Our proven confidence‑building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see

NOTE:

The information within this posting is not all‑inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer.

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN.
It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing –even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion.

At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life‑changing moments!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity
• Compassion
• Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.