File Coordinator Job Grand Rapids area,Minnesota USA,Customer Service/HelpDesk

Position: Job File Coordinator

Join to apply for the Job File Coordinator role at SERVPRO of Bemidji, Grand Rapids & Hibbing

Summary:

Are you a self-motivated, well-organized office professional? Do you enjoy helping others? As a Job File Coordinator, you will assist with scheduling assessments of the work that needs to be completed. You will also serve as a liaison for customers to identify project requirements and specifications, as well as administer and organize projects to support teammates. We are committed to helping make fire and water damage "Like it never even happened!"

We are a family-owned, veteran-run company with a welcoming and energetic culture.

Responsibilities:

Dispatch and schedule restoration teams for incoming leads and projects

Review and maintain scheduling to ensure appropriate team routing

Perform detailed and accurate data entry

Handle incoming calls regarding past services, follow-ups, and general inquiries

Maintain clear and efficient communication with customers, Managers, Crew Chiefs, and Technicians

Oversee daily projects, monitor status, audit, and track work-in-progress

Review and validate job site documentation

Work closely with Project Managers to ensure thorough project documentation from start to finish

Collaborate with other departments as needed

Physical and Work Environment Requirements:

Occasional lifting of files, opening file cabinets, bending, and standing
Constant sitting and typing

Normal Working Hours: This is a full-time position working hours between 7:00 am and 7:00 pm, Monday through Friday, with a minimum of 40 hours per week. Longer hours and flexibility may be required based on business needs.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Construction

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