Technical Specialist

What You Can Expect:

Our Technical Specialists love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development with hands on experience caring for a diverse patient population, Grand Itasca is where you belong!

We re glad you are thinking about joining us

Grand Itasca is a great place to work! We re a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

Let s talk about benefits

• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Employee Referral Program

About the Position

• Technical Specialist
• Full-time 1.0 FTE (80 hours per pay period)
• Days + Call
• Onsite at Grand Itasca Clinic and Hospital

Job Summary:

The Technical Specialist provides technology support in the areas of network management, hardware and software standards definition; desktop installation, internet/intranet features and utilization, phone system service, technology needs analysis, and user account setup and maintenance.

Here's what you'll do when you join us:

• Consults with business staff on hardware, operating system software, desktop software, and network connectivity requirements.
• Serves as project manager for selected technical analysis and/or implementation projects, and coordinates installation schedules and activities with vendors and users. Utilize a prescribed project management methodology.
• Manages all aspects the Grand Itasca Clinic and Hospital network infrastructure including network servers, hubs, routers, and external network and communications providers.
• Analyzes system interface/integration technical requirements, creates integration design specifications, and collaborates with the system analyst and vendors on development, testing, and implementation activities.
• Provides end-user software training support, either hands-on or vendor supplied for desktop software (i.e. MS Office products, Outlook). Conducts needs analysis, arranges for training sessions with the applicable vendor, schedules presenters and facilities, and manages enrollment.
• Conducts research and maintains up-to-date knowledge of networking technologies, wiring and connectivity topologies, and network server operating systems. Recommends options to embrace industry trends or standards relative to technical architecture components or design.
• Designs standard network or application server configurations, personal computer hardware and software configurations, and desktop or network printers.
• Installs and supports all server based software, standard desktop software, and user-specific application software.
• Installs and supports all desktop hardware (personal computers) and/or manages the hardware installation by a third party vendor.
• Sets up and maintains user accounts and manages system access security and controls.
• Manages and maintains the Grand Itasca Clinic and Hospital intranet site.
• Manages the relationship and provides designs specifications to an outsourced webmaster for the Grand Itasca Clinic and Hospital website.
• Provides phone system support for additional equipment requirements, phone system feature analysis and implementation, problem resolution, connectivity considerations, and vendor management.

If you have these qualifications, we d love to chat: