Service Dispatcher

Opportunity
Leavitt Machinery  is looking for an organized and customer-oriented  Service Dispatcher  to join our team in  Grande Prairie, Alberta . As the Service Dispatcher, you will be responsible for the coordination of service jobs, including scheduling and assigning work to technicians, and ensuring that services meet or exceed customer requirements.

Responsibilities

Scheduling, coordinating, and assigning jobs to Service Technicians

Managing new and ongoing work orders using an ERP system

Utilizing the service scheduler to prioritize and schedule appointments

Communicating with Service and Parts team members to optimize workloads and proactively manage customer needs

Managing incoming job leads using established processes

Maintaining professional and effective communication with customers

Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy

Ensuring adherence to safety programs and initiatives, and completing incident reports when needed

Required

Skills & Qualifications

Previous work experience related to dispatching or scheduling

Strong proficiency with MS Office Suite (Word, Excel, Outlook)

Excellent organizational and planning skills

A customer-oriented mindset

Excellent verbal and written communication skills

Strong interpersonal skills, including ability to work with internal and external customers at all levels

Ability to prioritize and manage multiple demands in parallel

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

Company paid medical health care plan for you and your dependents

Dental plan, vision plan, and prescription drug coverage

Annual health care spending account

Life insurance, short term disability, and travel insurance

Sick leave plan – 100% employer paid

Employee assistance programs

RRSP matching

The base pay range for this role is: $50,000 to $61,500 per year, depending on experience.

This is an onsite role based in Grande Prairie, Alberta.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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